Privacy Policy

Last updated: April 29, 2026

Overview

Nightshade Kink Works respects your privacy.

This Privacy Policy explains how Nightshade Kink Works collects, uses, stores, shares, and protects personal information when you visit our website, browse our store, create an account, place an order, contact us, submit content, sign up for marketing, or otherwise interact with us.

Throughout this Privacy Policy, “we,” “us,” and “our” refer to Nightshade Kink Works. “You” and “your” refer to customers, website visitors, account holders, purchasers, and anyone who interacts with our website or services.

Nightshade Kink Works is located in Barrie, Ontario, Canada, and sells to customers in Canada and the United States.

Our website is powered by Shopify, which provides the e-commerce platform that allows us to operate our online store.

By using this website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use this website or provide personal information to Nightshade Kink Works.

Section 1 - Privacy and Discretion

Nightshade Kink Works sells products intended for adults who are 19 years of age or older.

We understand that privacy, discretion, and trust matter. We use personal information only for reasonable business purposes, including operating our store, processing orders, providing customer service, shipping products, preventing fraud, improving our website, complying with legal obligations, and sending marketing communications where permitted.

We do not knowingly collect personal information from anyone under 19 years old.

Section 2 - Personal Information We Collect

“Personal information” means information that identifies you or could reasonably be linked to you.

Depending on how you interact with Nightshade Kink Works, we may collect the following types of personal information:

Contact Information

This may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Mailing address
• Any other contact details you provide

Order and Transaction Information

This may include:

• Products you view
• Products you add to your cart
• Products you purchase
• Order history
• Returns, exchanges, cancellations, or refund requests
• Shipping details
• Delivery information
• Customer notes or order instructions
• Custom order details
• Product preferences

Payment Information

Payments are processed through Shopify and/or third-party payment providers.

We may receive limited payment-related information, such as:

• Payment status
• Transaction confirmation
• Billing details
• Last few digits of a payment card, where provided by the payment processor
• Fraud review information
• Chargeback or dispute information

We do not intentionally store full credit card numbers on our own systems.

Account Information

If you create an account, we may collect:

• Username or login information
• Password-related information
• Account preferences
• Saved addresses
• Order history
• Account settings

You are responsible for keeping your account login information secure.

Communications With Us

When you contact us, we may collect:

• Your name
• Email address
• Phone number
• Message content
• Customer service details
• Photos, videos, or attachments you send
• Information needed to resolve your inquiry

This may include communications by email, contact forms, social media, direct messages, review platforms, or other customer service channels.

Customer Content and Submissions

If you send, submit, tag, upload, post, or share content with Nightshade Kink Works, we may collect and use that content according to this Privacy Policy and our Terms of Service.

This may include:

• Reviews
• Testimonials
• Product photos
• Product videos
• Social media tags
• Feedback
• Comments
• Custom order references
• Messages or submissions

Please do not submit content involving anyone under 19 years old.

Device and Website Usage Information

When you visit our website, we or our service providers may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Products viewed
• Items added to cart
• Time spent on the website
• Referring website or source
• Approximate location based on IP address
• Cookies and similar tracking technologies
• Other usage or analytics information

This information helps us operate, secure, improve, and understand our website.

Section 3 - How We Collect Personal Information

We may collect personal information in the following ways:

Directly From You

For example, when you:

• Place an order
• Create an account
• Contact us
• Sign up for emails or messages
• Submit a review
• Send photos or feedback
• Request customer support
• Request a custom order
• Participate in a promotion
• Provide information through our website

Automatically Through the Website

For example, through:

• Cookies
• Pixels
• Analytics tools
• Log files
• Shopify tools
• Advertising tools
• Website security tools
• Similar technologies

From Shopify and Service Providers

Our website is powered by Shopify, and we use third-party providers to help operate our business.

These service providers may provide us with information needed to process orders, manage payments, ship products, prevent fraud, provide analytics, or improve our store.

From Partners or Third Parties

We may receive information from third parties where permitted by law, such as:

• Payment processors
• Shipping carriers
• Fraud prevention services
• Marketing platforms
• Social media platforms
• Review platforms
• Analytics providers
• Advertising partners

Section 4 - How We Use Personal Information

We use personal information for reasonable business purposes, including the following:

To Operate the Store

We may use personal information to:

• Run the website
• Process orders
• Accept payments
• Fulfill purchases
• Arrange shipping
• Provide order updates
• Manage customer accounts
• Process returns, refunds, exchanges, or cancellations
• Respond to customer service requests
• Complete custom orders
• Maintain business records

To Communicate With You

We may use your information to:

• Respond to messages
• Provide customer support
• Send order confirmations
• Send shipping updates
• Follow up about an order
• Ask for clarification about custom work
• Notify you about account activity
• Respond to questions, concerns, or disputes

To Provide and Improve Our Services

We may use information to:

• Improve the website
• Understand customer interests
• Review website performance
• Improve product offerings
• Improve customer service
• Remember preferences
• Personalize the shopping experience
• Troubleshoot technical issues
• Analyze website usage

To Provide Marketing and Advertising

Where permitted by law, we may use personal information to:

• Send marketing emails
• Send promotional messages
• Share product launches
• Announce sales or events
• Show online ads
• Measure ad performance
• Personalize marketing content
• Remind customers about abandoned carts
• Recommend products based on website activity or past purchases

You may unsubscribe from marketing emails using the unsubscribe link provided in those messages.

To Prevent Fraud and Protect the Business

We may use personal information to:

• Verify orders
• Detect fraud
• Prevent unauthorized transactions
• Investigate suspicious activity
• Protect our website
• Protect customers
• Protect Nightshade Kink Works
• Enforce our policies
• Respond to chargebacks or disputes

To Comply With Legal Obligations

We may use personal information to:

• Comply with tax, accounting, legal, regulatory, or reporting obligations
• Respond to lawful requests
• Maintain required business records
• Enforce our Terms of Service
• Protect legal rights
• Participate in legal, insurance, or dispute processes

Section 5 - Marketing Communications

If you sign up for marketing emails, newsletters, SMS messages, or other promotional communications, we may use your contact information to send you marketing from Nightshade Kink Works.

Marketing communications will only be sent where permitted by law.

You may unsubscribe from marketing emails using the unsubscribe option included in the email. SMS messages, where used, may include instructions to opt out.

Even if you unsubscribe from marketing, we may still send non-marketing messages related to orders, shipping, accounts, customer service, payment issues, legal notices, or other necessary business matters.

Section 6 - Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, advertising tools, and similar technologies.

These technologies may help us:

• Keep the website functioning
• Remember items in your cart
• Maintain account sessions
• Understand website traffic
• Improve website performance
• Measure marketing effectiveness
• Personalize content or ads
• Detect fraud or security issues

You may be able to control cookies through your browser settings, device settings, Shopify privacy settings, or cookie banner options where available.

If you disable cookies, some parts of the website may not work properly.

Section 7 - How We Share Personal Information

We may share personal information with trusted third parties where necessary for business, legal, security, or operational purposes.

This may include sharing information with:

Shopify

Our store is powered by Shopify. Shopify processes personal information to help operate our online store, checkout, payments, fraud prevention, analytics, and other services.

Payment Processors

Payment providers process payments, refunds, fraud checks, disputes, and chargebacks.

Shipping and Fulfillment Providers

We may share information with shipping carriers, label providers, fulfillment partners, and delivery services so that orders can be shipped and delivered.

Service Providers

We may share information with companies that help us operate our business, such as:

• Website hosting providers
• IT service providers
• Analytics providers
• Customer support tools
• Email marketing platforms
• SMS marketing platforms
• Advertising platforms
• Cloud storage providers
• Security providers
• Fraud prevention providers
• Accounting or bookkeeping tools

Marketing and Advertising Partners

Where permitted by law, we may share or allow certain information to be collected by marketing and advertising partners to help us show ads, measure ad performance, understand customer activity, and promote Nightshade Kink Works.

Depending on where you live, some of this activity may be considered “sharing,” “selling,” or “targeted advertising” under certain privacy laws, even if we do not sell customer lists for money.

Legal, Safety, or Business Purposes

We may share information if necessary to:

• Comply with the law
• Respond to lawful requests
• Enforce our Terms of Service
• Protect our rights
• Protect customers or the public
• Prevent fraud or security issues
• Respond to legal claims
• Support a business sale, merger, financing, restructuring, or transfer

Section 8 - Relationship With Shopify

Nightshade Kink Works uses Shopify to power our online store.

Information you provide through our website may be collected, processed, stored, or transmitted by Shopify and its service providers. This may include information related to browsing, checkout, payment, fraud prevention, shipping, analytics, and customer accounts.

Shopify may process personal information in countries other than the country where you live.

Shopify may also process personal information according to its own policies where it provides consumer services or enhanced features.

To learn more about Shopify’s privacy practices, customers may review Shopify’s consumer privacy information through Shopify’s privacy resources.

Section 9 - Third-Party Websites and Links

Our website may include links to third-party websites, platforms, tools, social media pages, payment services, apps, or other services that we do not control.

We are not responsible for the privacy, security, content, policies, accuracy, or practices of third-party websites or services.

If you choose to use third-party links or platforms, you should review their privacy policies and terms before providing personal information.

Section 10 - Customer Photos, Reviews, and Public Content

If you submit reviews, photos, videos, testimonials, tags, comments, social media posts, or other content to Nightshade Kink Works, that content may be used according to our Terms of Service.

You are responsible for making sure you have the right to share any content you submit.

Do not submit content that includes anyone under 19 years old.

If you submit or tag us in content, you give Nightshade Kink Works permission to use, display, repost, quote, crop, format, and share that content for business, website, social media, marketing, advertising, product page, newsletter, and promotional purposes, unless prohibited by law.

If you want us to stop using a photo, review, or testimonial in future marketing, you may contact us at info@nightshadekinkworks.com. We will make reasonable efforts to remove it from future use, though we may not be able to remove content already printed, archived, indexed, shared by others, or used in materials outside our control.

Section 11 - Children and Minors

Nightshade Kink Works is intended only for customers who are 19 years of age or older.

We do not knowingly collect personal information from anyone under 19 years old.

If you believe someone under 19 has provided personal information to us, please contact us at info@nightshadekinkworks.com so we can review and delete the information where appropriate.

Section 12 - Security

We use reasonable safeguards to help protect personal information.

However, no website, payment system, email account, platform, or method of electronic transmission is completely secure.

We cannot guarantee perfect security.

Please do not send highly sensitive information to us through insecure channels. You are responsible for keeping your account login information secure and for notifying us if you believe your account has been accessed without authorization.

Section 13 - Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods may depend on:

• Whether you have an account
• Whether you placed an order
• Whether we need the information for customer service
• Whether we need the information for tax, accounting, legal, or reporting obligations
• Whether there is an active dispute, refund, chargeback, fraud review, or legal issue
• Whether the information is needed to enforce our policies
• Whether you have subscribed to marketing communications

When personal information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

Section 14 - International Transfers

Nightshade Kink Works is located in Canada, but our customers, service providers, Shopify, payment processors, shipping providers, and other partners may be located in Canada, the United States, or other countries.

Your personal information may be transferred, stored, or processed outside your province, state, or country of residence.

Privacy laws in those locations may be different from the laws where you live.

By using our website or providing personal information, you understand that your information may be processed outside your location where permitted by law.

Section 15 - Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Request information about how personal information has been used or shared
• Opt out of certain marketing communications
• Opt out of certain targeted advertising activities where available
• Request a copy of certain personal information
• Challenge or complain about our privacy practices

These rights are not absolute. We may refuse or limit a request where permitted or required by law, including where we need to keep information for legal, tax, fraud prevention, dispute, security, or business record purposes.

To make a privacy request, contact us at:

info@nightshadekinkworks.com

We may need to verify your identity before responding to a privacy request.

Section 16 - Opting Out of Marketing

You may unsubscribe from marketing emails by using the unsubscribe link included in our emails.

You may also contact us at info@nightshadekinkworks.com to request removal from marketing communications.

Please note that we may still send transactional or service-related messages, including messages about orders, shipping, accounts, customer service, payment issues, refunds, policy updates, or legal notices.

Section 17 - Targeted Advertising and Privacy Controls

We may use advertising, analytics, and Shopify tools that help us understand customer activity and show relevant ads.

Depending on where you live, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information as defined by applicable privacy laws.

Where available, you may use privacy tools provided through Shopify, browser settings, cookie banners, device settings, advertising platform controls, or Global Privacy Control settings.

Not all privacy signals or browser settings are recognized in every location or by every service provider.

Section 18 - Complaints

If you have concerns about how Nightshade Kink Works handles personal information, please contact us first so we can review and respond.

Email: info@nightshadekinkworks.com

Depending on where you live, you may also have the right to contact your local privacy regulator or data protection authority.

Section 19 - Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal obligations, or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

Section 20 - Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Nightshade Kink Works
Barrie, Ontario, Canada
Email: info@nightshadekinkworks.com
Website: www.nightshadekinkworks.com